Frequently Asked Questions

MOST FREQUENT

ORDERS

SHIPPING & SERVICE

PRICING & AVAILABILITY

PRODUCT RETURNS

MY ACCOUNT

SUBSCRIPTIONS

Answers

Q: How long will a shipment of my Tide PODS® last?

A: Depending on which plan you’re on, a shipment of Tide PODS® will last 2 or 3 months. Use can vary based on how many loads of laundry you complete a week. We base our subscription on 3 loads a week for a single, 5 for a couple and 7 for a family.

How do I use Tide PODS®?

Tide PODS® works as a detergent, stain remover and color protector. We’ve made a short video to show you how easy they are to use.

To view the video:

Click here if you are using a Top loader washing machine

Click here if you are using a Front loader washing machine

Before you start, always make sure you handle pacs with dry hands and reseal the tub or bag after each use.

  1. For small or medium loads, add 1 pac to your drum before adding your laundry – add 2 pacs for large loads or 3 pacs for X-Large loads.
  2. Load your laundry.
  3. Add fabric softener if needed.
  4. Set cycle and start.

Here are a few tips to help you get the best out of Tide PODS®:

  • You can use Tide PODS® with bleach, fabric softeners and scent boosters.
  • Tide PODS® can be used in HE and non-HE machines.
  • Tide PODS® dissolve in all temperatures.
  • Do not cut or puncture Tide PODS®.
  • Always follow the package label for dosing instructions.

Remember! Keep Tide PODS® and other detergents out of reach of children. After each use, completely close the container, and immediately store the container out of reach of children in an appropriate location.

01. How do I place an order?

You can place an order at https://www.tideondemand.com. You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call us at 888-556-4893 from 9AM-6PM EST Monday - Friday (except holidays).
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02. How can I check my order status?

Please click here to check your order status. Once your order ships, you will receive a shipping notification email that includes tracking information.
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03. What payment methods can I use to place an order?

Tide on Demand accepts Visa, MasterCard, American Express and Discover. We are unable to accept international credit cards and Paypal for online purchases.
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04. When can I expect my order?

STANDARD DELIVERY: (5-8 BUSINESS DAYS)

  • Orders are typically delivered within 5 - 8 business days for Standard service. Actual delivery time depends on shipping distance and may vary.
  • Delivery to some remote addresses may require up to 2 additional days.

See www.ups.com for additional details


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05. Why is my phone number required?

This information is used to respond to your requests and/or contact you, if necessary, about your order.
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06. Why is my Date of Birth required?

In accordance with our Tide on Demand Policies, to make a purchase online, you must be a citizen or legal resident of the United States (including the District of Columbia) and be at least 18 years of age.
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07. What should I do if I am having trouble placing an order?

For any technical difficulties you are experiencing with our website, please contact our online call center at 888-556-4893 from 9AM-6PM EST Monday - Friday (except holidays). We would be happy to assist with your order in any way.
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08. What should I do if I could not complete the checkout process?

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call us at 888-556-4893 from 9AM-6PM EST Monday - Friday (except holidays) to verify your information so that we can process your order.
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Shipping & Service

09. What should I do if I only received a partial shipment?

It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Please contact us at 888-556-4893 from 9AM-6PM EST Monday - Friday (except holidays) to report an incomplete shipment, and we will check the status of your missing items.
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10. What should I do if I think my shipment is lost?

Please contact us at 888-556-4893 from 9AM-6PM EST Monday - Friday (except holidays) and we will initiate a thorough search of your shipment with the transit company.
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11. What should I do if my shipment arrived damaged?

If your order was damaged in-transit please contact us at 888-556-4893 from 9AM-6PM EST Monday - Friday (except holidays) to report a damaged shipment.
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Pricing & Availability

12. Why are prices different now than when I made my purchase?

All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability. In addition, some of the items on our web site may be incorrectly priced or no longer available at the time you place your order. In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s price on the site is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s price on the site is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.
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13. Why is my credit card authorized for more than the purchase amount?

During the credit approval/confirmation process, your credit card is not charged for your order. The pending transaction that you see is actually a pre-authorization charge. The final charge, where we will take the funds from your credit card, will happen once the item has shipped. If you have any further questions, or believe you have been incorrectly charged, please call us at 888-556-4893 from 9AM-6PM EST Monday - Friday (except holidays).
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Product Returns

14. What is the return policy?

DEFECTIVE, DAMAGED OR INCORRECT ITEMS:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 888-556-4893 from 9AM-6PM EST Monday – Friday to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us https://www.tideondemand.com
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item and applicable sales tax, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.

RETURNS:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 888-556-4893 from 9AM-6PM EST Monday – Friday to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us https://www.tideondemand.com
  • For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item.
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.


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My Account

15. How do I unsubscribe from promotional emails?

You can stop receiving promotional email messages by following the instructions provided in any such message or by calling customer service (1-888-556-4893).
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16. How do I reset my password?

You can have your username and temporary password sent to the email address on file by selecting the Forgot Your Password link here.
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17. How do you use my personal information?

For complete information regarding the usage or your personal information, please refer to our Privacy Notice.
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Subscriptions

18. What is Tide on Demand?

Tide on Demand is simply the simplest way to get your laundry clean. Choose your subscription and we’ll send you Tide PODS® 3 in 1 with detergent, stain remover, and brightener right when you need it.

Your first order will process immediately after subscribing.

You always have complete control over your deliveries, and you will receive pre-shipment emails before your next subscription order. In the Manage Subscription section of 'My Plan', you can change your subscription quantity or shipment frequency, cancel a subscription, or update your account information at any time. Changes may take up to 24 hours to take effect.
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19. How do I join Tide on Demand?

Joining the program is easy. To join, simply sign up to receive emails and promotional mailings from Tide. It’s free and you can cancel any time. If you’d like a Tide on Demand Plan, just select your family size and frequency and we will send Tide PODS® to your door on a schedule that ensures you never run out again. For more details, see How It Works .
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20. What will happen after I join Tide on Demand?

After you join, you will receive an email confirming your membership, with a link to see and manage your future orders, plan details (if applicable), and account information. You will automatically receive Free Ground Shipping on both your initial and future subscription orders. Prior to each order, we will send you an email reminder with the details of your upcoming order. You will only be billed when the order has shipped. You will also receive email notifications regarding other important information related to upcoming orders and your subscription. This includes, but is not limited to, if your product is discontinued, if you cancel your subscription, or if your subscription item is temporarily out of stock.
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21. Why isn't the scent or size I'm looking for available in a Tide on Demand Plan?

At the moment, we only offer Tide PODS® in limited sizes and scents in the Tide on Demand program. All of our products are available at PGshop.com.
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22. How do I make changes to my Tide on Demand shipments?

The program is easy to join and manage. You can change your default credit card, edit a billing and shipping address, change your delivery frequency, and modify or cancel a subscription by visiting the Manage Subscription section of 'My Plan’. Please allow up to 24 hours for modifications or cancellations to be processed.

TO CHANGE YOUR NEXT ORDER DATE:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Next Order’ tab.
  3. Click ‘Edit Shipment’ and select your desired next order date in the calendar pop-up.

TO SKIP AN ORDER:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Next Order’ tab.
  3. Click ‘Skip Shipment’.
  4. You will be prompted to confirm this action by clicking ‘Skip Shipment’ in the pop-up.

TO MODIFY THE DELIVERY FREQUENCY FOR A SUBSCRIPTION ITEM:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Subscriptions’ tab.
  3. Click the current delivery frequency and select your desired frequency from the drop-down menu

Please allow up to 24 hours for any modifications or cancellations to be processed.
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23. How do I make changes to my account information?

To review or modify your account information, visit the 'Manage Subscription' section of 'My Plan'. You can change your shipping address, billing address, or payment information for an entire order or an individual subscription item. By default, any changes will affect all future orders, but can also be restricted to an individual item or order.

TO UPDATE YOUR BILLING AND/OR SHIPPING ADDRESSES:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Next Order’ tab.
  3. Click the 'Edit' link located next to ‘Default Billing Info’ or ‘Shipping Info’ on the right side.
  4. Update the shipping address and/or billing address.
    1. The information you enter will apply to all subscriptions and future orders unless otherwise noted.
  5. Press 'OK' and verify that your updated information has saved successfully.

TO UPDATE YOUR PAYMENT INFORMATION:

  1. Visit the ‘My Credit Cards’ section of ‘My Plan’.
  2. Click “Add a Credit Card”.
  3. Enter your payment information.
    1. The information you enter will apply to all subscriptions and future orders unless otherwise noted.
  4. Press 'Apply' and verify that your updated information has saved successfully.

Please allow up to 24 hours for modifications or cancellations to be processed.
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24. What is the difference between the ‘Next Order' and ‘My Plan' tabs?

The 'Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual item if the items have the same order date, shipping address and billing address.

The 'My Plan' tab displays individual subscription items - and all associated details for those individual subscription items.
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25. How will I be notified about price changes for my plan items?

All price changes associated with a subscription item will be noted in the next Order Reminder email sent. Order Reminder emails are sent at least 10 days prior to being processed unless you change your order frequency.

As a reminder, you can cancel a subscription item by visiting the 'Manage Subscription' section of 'My Plan’ and deactivating the individual item.
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26. How do I pause my plan?

TO PAUSE A SUBSCRIPTION ITEM:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Plans’ tab.
  3. Click the pause button and select from the menu.


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